Last update: 15/06/2021
Identity and contact details of the data controller
Champagne Louis Roederer mobile Application www.app.louis-roederer.com (hereinafter defined as the Application) is operated by Champagne Louis Roederer (CLR), a public limited company with a capital of 3,672,000 euros, having its registered office at 21 boulevard Lundy - Reims (51100), registered in the Reims Trade and Companies Register under number 335 681 169, represented by Mr. Frédéric Rouzaud, Chairman and Chief Executive Officer, domiciled at the said office, having the capacity of data controller within the meaning of the regulations applicable to personal data, including the French data protection law No. 78-17 of 6 January 1978.
Data processed, basis and purpose of processing
The user personal data collected and processed (hereinafter, your "Data") are, depending on the Application services used, user choices and terminal settings (in particular with regard to cookies): your name, first name, email address, date of birth, postal address, place of residence, telephone number, preferences and interests, connection logs (e.g. IP address), nationality (when required by specific regulations), and the information that you provide when you contact us. This Data is collected based on your explicit consent.
Thus, your Data are collected to:
- Respond to your questions, complaints, or orders for documents, products or services sent via the Contact form or similar forms;Create an account;
- Subject to your consent: personalize the content of the Application, send you offers, news and information on events (newsletters, invitations and other publications) for Champagne Louis Roederer and its affiliates.
- To understand in more depth your interests and preferences and for statistical purposes.
- To prevent fraud.
The Data essential to Champagne Louis Roederer (CLR) and the companies within its group, in order to fulfil the purpose above, are indicated by an asterisk on the Application. If you do not complete these mandatory fields, Champagne Louis Roederer will be unable to respond to your requests or provide you with the requested services. Other information is optional and is used to help us get to know you better, to improve our communications and the services provided to you.
Recipients of the Data
Your Data is processed by Champagne Louis Roederer (CLR). It shall not be transferred or made accessible to any third party, subject to (i) any subcontractors of the Roederer group for exclusively technical or logistical reasons, such as providers of hosting and maintenance of the Application, etc., and (ii) any restructuring of the Roederer group, including total or partial transfer of assets, mergers, takeovers, spin-offs and, more generally, any reorganization.
Subject to your consent, your Data may also be shared with other entities of the Roederer group worldwide, for the purpose of sending communications relating to their offers, news and events. The Roederer group is notably made up of the companies Domaines Ott (www.domaines-ott.com), Pichon-Comtesse (www.pichon-comtesse.com), Château de Pez (www.chateaudepez.com), Champagne Deutz (www.champagne-deutz.com), Delas Frères (www.delas.com), Ramos-Pinto (www.ramospinto.pt), Hotel Christiania Val d’Isère (www.hotel-christiania.com) and the Louis Roederer Foundation (www.louis-roederer.com/fr/foundation).
Finally, the Roederer Group may disclose your Data to third parties when such disclosure is required by law, regulation or court order, or if such disclosure is necessary to protect and defend its rights.
Data Transfers outside France
The recipients of your Data may be located outside French territory, including outside the European Economic Area. Any transfer of your data outside the European Economic Area is carried out with appropriate contractual guarantees in accordance with the applicable personal data protection regulations.
In accordance with current regulations, you have the right to access and rectify your Data, to request its deletion, to object to or limit it being processed and to limit its portability as applicable, subject to any compelling legitimate reasons that Champagne Louis Roederer may have for keeping your Data. You may at any time request to stop receiving communications from us regarding our offers, news and events by using the hyperlink provided for this purpose in each email we send you.
You also have the right to give us specific instructions regarding the management of your data after your death.
These rights can be exercised at any time by sending a letter or an email to the following addresses. Champagne Louis Roederer - 21 Boulevard Lundy - 51100 Reims /Email: email@example.com.
How long we keep your Data
The Data concerning you, collected and processed within the framework of the contact us or similar section, will only be kept while your request is processed. It will then be destroyed.
The Data used for the purpose of sending communications, offers, news and events from Champagne Louis Roederer or Roederer group companies will be kept for a period of three (3) years from the date of their collection or from your last contact with Champagne Louis Roederer or its affiliates. At the end of this period, Champagne Louis Roederer or its affiliates may contact you again to ask whether you wish to continue receiving communications, offers, news and events from the Roederer Group. Your Data will also be destroyed within a maximum of 30 days from your request to unsubscribe.
Finally, in connection with account creation, connection logs collected by cookies, tracers and other tracking technologies subject to your consent, Data will be retained in accordance with applicable regulations for a period not exceeding thirteen (13) months. For more details, see the cookies section below.
1 Cookies - what are they?
A cookie is a piece of information, such as a tag, that is stored on your computer, tablet or phone when you visit a site or use an Application. This can identify your computer, tablet or phone every time you visit a site or use an application.
2 What is the purpose of cookies?
3 What information is affected by cookies?A cookie will mainly contain:The name of the mobile Application it came from, how long the cookie will be stored on your device, a unique randomly assigned number.
4 The cookies we use on the Application
The cookies used on the Louis Roederer Champagne Application are used exclusively to provide users with the best possible experience and to develop the Application based on usage. The Application does not include advertising tracking cookies or any resale of data to third parties.
We use the following categories of cookies on the Application:
Category 1: Strictly necessary cookies
These cookies are essential to allow you to navigate the Application and take advantage of its features. Without these cookies, the services you request, such as remembering your login information, cannot be provided. Within our Application, these are personalization cookies, which, for example, allow us to ensure that you have validated your age before accessing the proposed content.
Category 2: Performance cookies
These cookies collect anonymous information about how people navigate the Application. For example, we use Google Analytics cookies to help us understand how users arrive at, navigate, or use the Application to highlight areas for improvement including navigation and for marketing campaigns. The data stored via these cookies does not record any data that could identify a specific person.
Category 3: Functional cookies
These cookies remember your choices such as your language preference and your first login to the Application. This information is used to provide you with a more personalized experience. The information collected via these cookies can be anonymized and does not track your browsing on other mobile applications.
5 What happens if I do not accept cookies?
If you reject cookies, some aspects of the Application may not function on your device and you may be unable to access certain areas of the Application. For this reason, we recommend that you accept cookies.
6 How long are cookies stored on my device?Session cookies are only stored on your device for the duration of your Internet session. They are not stored on your hard drive. They are generally used to track the pages you visit so that we can provide you with a more personalized experience during your visit to the Application.
Persistent cookies are stored on your device's hard drive until you delete them or they reach their expiry date. These cookies may, for example, be used to remember your preferences when you use the Application.
7 How can I manage the cookies stored on my device?You can accept or decline cookies. Accepting cookies generally ensures that you have the best experience on the Application. Most computers accept cookies, but you can change the setting to restrict, block, or delete cookies if you so choose. Each browser is different, so please consult the "Help" section of your browser (computer, tablet or phone) to learn how to change your cookie preferences. Many browsers have a cookie setting facility to make it easier for you to express your choices in this regard.
Click here to see the list of cookies used on this Application
Fight against fraud and counterfeiting
Champagne Louis Roederer attaches the greatest importance to the protection of its brands, products, know-how and image. In this context, Champagne Louis Roederer, in parallel and in collaboration with the public authorities, has set up tools for detecting fraud and counterfeiting and centralizes all information relating to counterfeiting and parallel imports which it may detect or which are reported to it, concerning the Roederer group's brands and products, or any other infringement of the rights of the Roederer group companies. In this context, Champagne Louis Roederer may collect and process personal data concerning persons suspected of having committed such offences, implicated in such cases, or witnesses of such offences. This information will only be kept for the needs and duration necessary to verify the facts detected or reported, and then, if necessary, for a period of five (5) years from the last incident noted, for the opening of legal proceedings or the means to put an end to such practices until the final settlement of the case or, in the event that Champagne Louis Roederer decides not to initiate legal proceedings.
Contact details of the Data Protection Officer (DPO) and right to lodge a complaint
For any question on the collection and processing of your Data by Champagne Louis Roederer, you may contact the Champagne Louis Roederer Data Protection Officer by email at the following address firstname.lastname@example.org.
You also have the right to complain to the Commission Nationale de l'Informatique et des Libertés (National Information Technology Commission - CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07, about the way in which Champagne Louis Roederer collects and processes your Data.
Modification of our personal data and cookies charter
Champagne Louis Roederer may modify the present charter. We invite you to check this page regularly to ensure that you agree with any changes. We may also notify you of changes to this policy by email.
Protection of underage drinkers
This Application charter is governed by French law and are subject to the jurisdiction of the courts of Reims, subject to any specific modification arising from a statute or regulation.